Closegap & Student Data Privacy

Closegap helps schools check in on student wellbeing without compromising privacy. We don’t sell data, we don’t run ads, and we use student information only to deliver legitimate educational services. Schools (and parents, where applicable) stay in control.

View more on our Trust & Safety Center.

Our Promises

• We will never sell or share student information to advertisers. We do not use third-party cookies to show students ads or follow them around the internet.
• Data is used only to provide educational support to your student.
• You’re in control: you can review, correct, or delete your student’s data at any time. 
• We will notify your student’s school/district if we make any changes to our practices.

Your Student’s Data is Protected

We protect your student’s data with strong safeguards such as encryption and strict access controls. Our systems are hosted in secure U.S. data centers that meet widely recognized safety standards. In our effort/purpose to support schools safely, Closegap staff are regularly trained in privacy standards and security protocols.

Relevant Student Privacy Laws

Closegap complies with FERPA, COPPA, PPRA, and State Laws. This means that schools get parent consent or act as the parent’s agent before young children (under 13) use Closegap. Closegap acts as a “school official” and handles education records only for legitimate educational purposes under school direction. Schools manage consent for any protected survey topics, like those under SOPIPA. You can view sample parent notification forms here. 

Parent / Guardian Rights

• You are in control of your student’s data. 
  • Review your student’s data:  Request a printout of your student’s information and check-in history by contacting your school. They can also add you to your student's account.
  • Correct or delete data:  Contact your school to fix errors or remove your student’s information.  Your school will work with Closegap to update the profile.
• Student accounts that are inactive for 12 months are deleted automatically.

Security snapshot

• Encryption in transit and at rest.

• Hosting in the U.S. with strong physical and operational safeguards (ISO 27001 / FISMA).

• Network & App Security: We keep our network and platform secure, including: SPI firewalls, hardened bastion hosts, end-to-end encryption, code reviews, and frequent testing.

• Information Security (InfoSec) Practices: Regular security and privacy training; strict permissions and access controls; ongoing reviews of collection, storage, and processing.

Email us at [e-mail] with any further questions, including requests for data privacy agreements (DPAs).

Last updated: October 31, 2025