How-To Edit Staff Access Level

You must have school or tech-admin level access to update the access level of other staff.

1. Log in to your Closegap staff account here.
2. Click ' Manage' from the navigation menu on the bottom left-hand side of the page.
3. On the Manage page, click 'Staff.'
4. Select the staff member(s) whose access level you'd like to change.
5. Click 'EDIT ACCESS LEVEL.'
6. A popup will appear.  Click to choose the access level for your selected staff member(s).  
7. Then, click 'EDIT ACCESS LEVEL.'  The update will happen automatically.

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FAQ

How does a staff member's role impact their Closegap access?

A staff member's role determines the default access-level they have on Closegap.  

• Technology Administrators default to tech-admin access and can manage school data but cannot view student check-in data.
• Teachers default to classroom-level access and can view check-in data for the students in their assigned classrooms.  
• All other school and district roles default to school-level access and can manage school data and view check-in data for all students.

Note: The first person to register your school on Closegap was automatically granted school-level access regardless of their role. 

I need my access level changed, but I'm unable to update my own access.  What do I do?

Reach out to your team members with school-level access and ask them to make an update.  Not sure who to reach out to on campus?  Take a look at the names and emails of your team members with school-level access on the Manage Staff page.  If the team members with school-level access are unresponsive or no longer work at your campus, submit a support ticket explaining the situation.  In your request, please share a link to your school or district staff page to verify your position.

Why can't I see any students?

Start by determining your access level by going to Manage, finding your name in the staff list, and identifying your access level across from your name.  

If you have school-level access and do not see any students in Closegap, you likely need to roster students (see How-To Add/Roster Students).

If you have classroom-level access and do not see any students in Closegap, you haven't yet been added to a classroom.  Reach out to one of your team members with school-level access to request that they add you to the classroom(s) you support (see How-To Add Staff to Classroom).