How-To Manage Notification Settings for My Caseload

Caseloads are available to staff with school-level access, so you can focus your support on a smaller group of students while maintaining visibility into the wellbeing of all students on campus.  You must have school or tech-admin level access to update notification settings.

1. Log in to your Closegap staff account here.
2. Click ' Manage' from the navigation menu on the bottom left-hand side of the page.

3. On the Manage page, click 'NOTIFICATION SETTINGS' in the upper right-hand corner.

   Note:  By default, all staff members receive email alerts for Crisis Alerts, Wants to Talk, Urgent Check-Ins, and New Messages for their students.  

   • Classroom-level access:  alerts are limited to students in their classroom(s)
   • School-level access:  alerts include all students on campus
4. Find your name in the staff list.
5. Open the dropdown menu under each alert type -- Crisis Alerts, Wants to Talk, Urgent Check-Ins, and New Messages -- and select My Caseload.
6. Your changes will display immediately and save automatically.

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FAQ

Can I set different preferences for each alert type?

Yes.  You can select a different setting (All Students, My Caseload, or No One) for each alert type -- Crisis Alerts, Wants to Talk, Urgent Check-Ins, and New Messages (see How-To Manage Notification Settings)

What types of email notifications can I manage?

You can manage notifications for four types of alerts using the dropdown menus in Notification Settings:

• Crisis Alerts:  if a student mentions thoughts of suicide, self-harm, or harm to others in their check-in
• Wants to Talk:  when a student asks to talk to an adult (either you specifically or any trusted adult)
• Urgent Check-Ins:  when a student is triaged as urgent as a result of the combination of emotions, energy levels, and needs they indicate during their check-in
• New Messages:  when a student sends a message through Closegap or shares something new during their check-in

What happens when I select 'Caseload Students' in notification settings?

You’ll receive email alerts only for Crisis Alerts, Wants to Talk, Urgent Check-Ins, and New Messages from students on your caseload (see How-To Add Students to Caseload).

How can I view and manage the students on my caseload?

If you have school-level access, students in your caseload will appear when you switch your view to My Caseload using the dropdown menu in the purple navigation bar at the top (see How-To Switch Between Viewing All Students and Your Caseload).  

What happens when I remove a student from my caseload?

Once a student is removed, they’ll no longer appear when you view your caseload and they will no longer be included in email notifications specific to your caseload students (see How-To Remove Students from Caseload).  You’ll still be able to view their check-ins when viewing All Students (see How-To Switch Between Viewing All Students and Your Caseload).