How-To Start a Check-In for a Student from Your Account

If a student is struggling to log in or having issues with their device, you can follow the steps below to start the check-in through your Closegap staff account.  

1. Log in to your Closegap staff account here.
2. Click ' Manage' from the navigation menu on the bottom left-hand side of the page.
3. The Manage page will automatically open to Staff.  Click 'Students' on the navigation bar at the top.
4. Click on the name of the student for whom you'd like to start the check-in.
5. Click the purple 'CHECK IN' button in the upper right-hand corner.
6. Give the device to the student and allow them to complete their check-in.  Have them return the device to you when they're done.  

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FAQ

When should I start a check-in for a student through my staff account?

You can do this if a student is unable to log in on their own or is having issues with their device.

Will the student’s check-in still be saved to their account?

Yes. Even if you start the check-in through your staff account, the responses are recorded under the student’s profile.

What if the student continues to have trouble logging in?

Reach out to staff with school-level access to verify that the student's account details are correct or to request a password reset.  If the log in issue continues and isn't due to the device or account details, submit a support request.