For Closegap to function optimally, your network configuration must permit access to *.closegap.org https://closegap-api-production.herokuapp.com/ , app.closegap.org , api.closegap.org and www.closegap.org. This access is essential to ensure the proper delivery of all Closegap content.
Troubleshooting Steps:
- Network Access Verification: Please confirm with your network administrator that there are no restrictions in place preventing access to *.closegap.org
- Session Refresh: If the issue persists, refresh your page, log out of Closegap, clear your browser cookies, and attempt to access Closegap again.
- Incognito/Private Window Testing: As an additional troubleshooting measure, consider launching Closegap in an incognito or private window to rule out any potential browser extension conflicts.
If the problem continues after attempting these steps, submit a request here!
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