How-To Approve/Deny School Access Requests – Closegap

You must have school or tech-admin level access to approve or deny new staff access requests for your school.

When a staff member requests to join a school that is already utilizing Closegap, an email is sent to all Closegap staff members with school-level access. To approve or deny a school access request, open your email Inbox and find the message from the Closegap Team titled "Someone wants to join your school!"
The email will provide you with the name of the individual requesting access to the school. Click the link in the email to review the requester's information.
Your Manage Staff page will open to the access request. Review the individual's full name, email address, access level, and selected role.

Note: The access level you see in the request is based on the role the individual selected when they created their account. See FAQ below for more information on how role impacts access.

If the requester's information correctly matches a staff member at your school, click 'APPROVE.'

If the information in the request doesn't match a staff member at your school or you're unable to verify the requester's information on campus, click 'DISMISS.'

An approval email will be sent to the staff member and they'll be granted access to your school.

Note: Approved staff members with classroom-level access will only have access to students within classrooms that they have been added to. If you approved a request for a staff member with classroom-level access and have already rostered students, you will need to add the staff member to the appropriate classroom in order for them to see their students (see How-To Add Staff to Classroom).

Requests to join your school also appear on the right-hand side of your Home page upon logging into your Closegap account. You can review requester information and approve or dismiss requests from there as well.

FAQ

Who can approve or deny school access requests?

Any staff member with school-level access in Closegap. Access requests are marked as complete after one staff member approves or dismisses the request.

How does a staff member's role impact their Closegap access?

A staff member's role determines the default access-level they have on Closegap.

Technology Administrators default to tech-admin access and can manage school data but cannot view student check-in data.
Teachers default to classroom-level access and can view check-in data for the students in their assigned classrooms.
All other school and district roles default to school-level access and can manage school data and view check-in data for all students.

With school-level access, you can update a staff member's access level at any time (see How-To Edit Staff Access Level).

Once I approve a teacher's access request, do I need to add them to a classroom?

If you have already created classrooms with students, yes, you will need to add them to the class. Staff members with classroom-level access are only able to see check-ins for the students in the class(es) are added to (see How-To Add Staff to Classroom) or that they create themselves.

I accidentally dismissed a staff member's school access request. What can I do?

Mistakes happen! Submit a support request explaining the situation -- be sure to include your school's name and the individual's name. Our team can approve the access request and ensure your staff member gets connected.

One of my team member's requested to join our school but now I'm having trouble finding the email to review the request. What can I do?

You can try searching your email inbox for an email titled "Someone wants to join your school" from info@closegap.org. Or you can log into your Closegap account and find the requests to join your school on the right-hand side of your Home page. There you can review the individual's name, email, role, and access level before you approve or dismiss the request.