How-To Manage Notification Settings

You must have school or tech-admin level access to make changes to who receives email notifications on campus.

Staff with classroom level access need to ask a staff member with school or tech-admin access to update their email notification settings.

1. Log in to your Closegap staff account here.
2. Click ' Manage' from the navigation menu on the bottom left-hand side of the page.
3. On the Manage page, click 'NOTIFICATION SETTINGS' in the upper right-hand corner.
   • Note:  By default, all school-based staff members receive emails notifications for Crisis Alerts, Wants to Talk, Urgent Check-Ins, and New Messages for their students.  By default, district administrators do not receive email notifications.
     • Classroom-level access:  alerts are limited to students in their classroom(s)
     • School-level access:  alerts include all students on campus
4. Find the name of the staff member whose notification settings you'd like to update.
5. Use the dropdown menus under Crisis Alerts, Wants to Talk, Urgent Check-Ins, and New Messages to select one of the following options:
   • For staff with school-level access:
     • All Students:  receive alerts for all students on campus
     • My Caseload:  receive alerts only for students you've added to your caseload
     • No one:  turn off alerts for this category
   • For staff with classroom-level access:
     • Classroom Students:  receive alerts only for students in your classrooms
     • No one:  turn off alerts for this category
6. Your changes will display immediately and save automatically.
   • Note:  Users with school-level or tech-admin access can manage notification settings for all staff on campus.

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FAQ

Who can manage notification settings?

Only staff with school-level or tech-admin access can make changes to who receives which email alerts on campus.  Classroom-level staff can view their own settings but cannot edit notification preferences for others.

What types of email notifications can I manage?

You can manage notifications for four types of alerts using the dropdown menus in Notification Settings:

• Crisis Alerts:  if a student mentions thoughts of suicide, self-harm, or harm to others in their check-in
• Wants to Talk:  when a student asks to talk to an adult (either you specifically or any trusted adult)
• Urgent Check-Ins:  when a student is triaged as urgent as a result of the combination of emotions, energy levels, and needs they indicate during their check-in
• New Messages:  when a student sends a message through Closegap or shares something new during their check-in

How do notification settings differ by access level?

• Classroom-level access:  alerts are limited to students within assigned classrooms (see How-To Add Staff to Classroom)
• School-level access:  alerts include all students on campus (see How-To Edit Staff Access Level) 
• Tech-admin access: can view and manage notification settings for all staff across the school but cannot see check-in data or receive email alerts

How can I receive email notifications for students on my caseload?
Staff with school-level access can update their notification settings to receive alerts only for students on their caseload (see How-To Add Students to Caseload). Once you’ve added students to your caseload, follow the steps in How-To Manage Notification Settings for My Caseload to customize your email notifications.